You can change errors you detect after upload, except
for EAN Code, ISRC and audio files. Data updates are only one your product has
been exported successfully.
In the left menu bar click on “Exported to stores” and
open the product. Click on the tab “Data update” and select to update either
product or promotion data.
Changing
product data costs EUR 5.00 per product. After our quality check, the changes are
transferred to the stores.
To
update product data (e.g. artist name, composer, publisher or cover) select the
product in the left menu “Exported to stores”, click “Data update” and choose
“Metadata update”. After changing the data, you need to upload your product
again to our server. Click on the tab “Upload” and “Start upload”.
Please
note that it might take some time until the new data are displayed by the
stores (similar to the first upload). Stores also check data updates and we
have no influence on their handling time.
Note:
Unfortunately iTunes does not update all product data automatically, especially
not the artist name. We can request a manual update from iTunes. Please inform
us at support@rebeat.com about
the changes and your EAN code after you changed the data in MES.
Select the respective product in the left menu
“Exported to stores”, click “Data update” on the right side and choose
“Promotiondata update”. A new window opens where you can make your changes. The
update is published soon after on Artist Camp and Media Promotion Service.
Note:
Products are promoted only once in our newsletter. If you change the airdate,
your product will not be listed in the product newsletter again.
If you
have to change EAN/ISRC/Audio files or the order of your tracks, a Take-Down is
necessary, see 4.3 - Take Down. A Take-Down removes the incorrect product from stores. Afterwards you
have to create the products again in MES and upload it with the new
EAN/ISRC/Audio files.
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